Privacy Policy
Effective Date: June 1, 2024
Last Updated: August 6, 2025
RapidoRide Technologies Inc. (“RapidoRide”, “we”, “us”, or “our”)
We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you use the RapidoRide Customer App (“the App”) in Canada.
1. Scope & Applicability
This policy applies to all users of our App, including riders requesting services and anyone interacting through our platforms. It covers data collected via the App, website, customer support, or related services.
2. Information We Collect
a. Personal Information You Provide
- Basic info: name, email address, phone number, home/work addresses
- Account setup: payment details, profile photo (optional)
- Ride-related: pickup/drop-off locations, saved addresses, ride preferences
- Identification: optional documents like ID or selfie for verification
b. Technical & Usage Data
- Device details (model, OS, app version), IP address
- Log data: app usage, crashes, performance
- Ride data: time, location, distance, route, fare, promotions used
c. Location Data
- Precise location while using the App
- GPS data for trip tracking and feature enhancements
3. How We Use Your Information
We use your data to:
- Facilitate ride-booking, match you with drivers, estimate routes
- Process payments and issue receipts
- Improve app performance and customer experience
- Prevent and detect fraud and abuse
- Provide customer support and resolve disputes
- Send updates or offers (only if opted in)
- Comply with legal obligations
4. Privacy Features & Controls
- You control whether location is shared—some App features may require it
- Optional: Save recent addresses for quick selection
- Opt-in marketing: only receive promo communications if you choose
- Ability to delete or export your trip history or account data
5. Data Sharing
We may share your information with:
- Drivers, for accurate pickups and navigation
- Payment processors, for transaction processing
- Service providers (e.g. customer support or analytics platforms)
- Legal or regulatory bodies if required by law
We do not sell your personal data.
6. Data Retention
We retain data:
- As long as your account is active
- To comply with legal/tax obligations, resolve disputes, or enforce our agreements
Even after account deletion, certain data (like payment or trip records) may persist for compliance purposes. A full deletion can be requested via email.
7. Security Measures
We employ encryption, secure servers, and strict access controls. While we follow industry best practices, absolute security cannot be guaranteed.
8. Sensitive and User-Initiated Audio/Photo Content
We do not collect audio, video, or photos unless you explicitly upload them. We prohibit unauthorized recording or sharing of personal conversations in vehicles.
9. Children’s Privacy
Our service is not intended for individuals under 13 years old. We do not knowingly collect data from children under this age.
10. Your Rights
As a Canadian user, you have rights to:
- Access and correct your personal data
- Request deletion of your personal data
- Withdraw consent where applicable
- Lodge complaints with the Privacy Commissioner of Canada
To exercise these rights, contact us below.
11. Policy Updates
We may update this policy from time to time. Major changes will be communicated via the App or email. By continuing to use the App, you accept the updated policy.
12. Contact Us
For any privacy concerns or requests, reach out at: 📧 support@rapidoride.ca