FAQ

Booking a ride with Rapidoride is a breeze. Simply download the Rapidoride app from the App Store or Google Play Store, register using your phone number, input your pick-up and drop-off locations, choose your preferred car size, review your details on the “confirm pickup” screen, and tap “confirm and request” to book your ride. Then, sit back, relax, and enjoy your journey!

If you find yourself needing further assistance while booking your ride, don’t hesitate to reach out to us. Our support team is here to help you every step of the way.

Once you’ve downloaded our iOS or Android app and finished setting up your account, you’ll encounter a prompt to link a credit card for seamless payment processing. This nifty feature allows you to summon rides without the hassle of constantly inputting your card details. And if you ever need to switch or update your payment method, it’s as simple as a few taps within the app.

What determines the price of a Rapidoride varies based on factors like distance and duration. You can obtain a fare estimate by inputting your pick-up and drop-off points within the app.

While we don’t have permanent discounts, we frequently roll out exciting promotions and special offers for our riders. Keep your RapidoRide app notifications on to catch our latest discounts.

While it’s up to each RapidoRide driver to decide whether they accept pets in their vehicle, we suggest adding a note about your pet when booking a ride. If you have a service animal, all drivers are required to accept it. For everyone’s comfort and safety, we recommend pets be transported in a pet carrier. We understand that pets are part of the family!”

Absolutely!

This contribution fuels our mission to elevate the RapidoRide app, innovate with imaginative features, and craft an unparalleled ridesharing adventure for our cherished customers. With this investment, we strive to enhance safety, improve efficiency, and bring added convenience to every ride.

Of course! You have the option to request multiple stops during your RapidoRide trip. When entering your destination address, you can easily add extra stops by tapping the “+” button. It’s important to keep in mind that including multiple stops might affect the total fare, as fares are calculated based on distance and time.

Typically, RapidoRide requests are limited to within our designated coverage zone, which typically encompasses the city and its surrounding areas.

While you can venture beyond our service area with RapidoRide, there are some constraints. For instance, crossing international borders is not supported, and drivers may opt out of passenger requests involving such journeys.

Absolutely! Our app operates seamlessly across all our cities. RapidoRide presents an exciting opportunity to explore new locales, as our drivers are locals with extensive knowledge of the areas you’re visiting.

However, please be aware that certain promotions may be region-specific. Therefore, if you have a promo code or ride credit, it may not be applicable to rides taken in different regions.

Certainly! With RapidoRide, drivers are provided with commercial insurance coverage, ensuring peace of mind while on the road serving our valued riders. Our policy offers comprehensive protection for both you and your vehicle during your journeys.

To drive with RapidoRide, you’ll need a Class 4 license as per provincial regulations. This license category ensures that our drivers have the necessary skills and meet the requirements for our commercial insurance coverage.”

We facilitate direct deposits of driver earnings into their bank accounts on a weekly basis! Moreover, drivers receive 100% of tips directly across all cities!

Unfortunately, if the ride requirement isn’t met, the bonus won’t be awarded. However, we’re dedicated to assisting our drivers in achieving their goals.

Certainly! We’re fully committed to aiding drivers in upgrading their licenses. If you’re considering enhancing your driver’s license to meet our criteria, feel free to reach out to our support team at support@rapidoridecom. They’ll provide you with thorough guidance on the procedure and assist you in getting started.

Passengers can modify their destination directly through the app.

Drivers will receive notifications through the app.

Rides with extra stops usually take longer and can result in higher earnings.

t’s helpful to agree on the wait time upfront to manage expectations and ensure a smoother ride experience.

Both the driver and passenger have a timer to track the wait time.

After 5 minutes, the driver can choose to continue waiting or end the ride

Yes, drivers will still be compensated for the portion of the trip they’ve completed.

Drivers should select ‘Click to drop off’ to appropriately end the ride.

When it comes to canceling a trip, you have the flexibility to do so both before and after picking up the rider. To avoid being assigned trips that you’re unable or unwilling to take, it’s advisable to switch to offline mode when you’re no longer available. This proactive approach helps minimize the chances of receiving requests for rides that you may need to cancel.

When you’re ready to wrap up your driving session, just tap into the map and hit “Pause Requests” to take a break from ride requests.

If a ride request extends beyond your preferred distance, you can choose to decline it, allowing the request to be redirected to another driver in the vicinity.

In addition to operational expenses like office supplies, cell phone fees, personal protective equipment, and parking fees, you should also track vehicle-related expenses such as repairs, maintenance, fuel, and insurance. These expenses could qualify you for input tax credits when filing your GST/HST return, potentially offsetting your GST/HST payments on these costs. Input tax credits serve as refunds from the government for sales taxes paid on your commercial expenses, including fees paid to RapidoRide. Keeping thorough records of these expenses is essential for maximizing potential tax benefits.

Rapidoride’s GST/HST : 799043534 RT0001