Safe and Compliant: Managing Passenger Limits with RapidoRide
🚗 Safety First: At RapidoRide, safety is our top priority for all users on the platform – riders and drivers alike.
👨👩👧👦 Passenger Limit: Ensure the number of passengers does not exceed the maximum capacity of your vehicle.
🚫 Decline Politely: If the group exceeds your vehicle’s capacity, politely decline the trip to prioritize safety.
By following these guidelines, we collectively contribute to a safer and more secure experience for everyone on the RapidoRide platform.
🛵 Navigating RapidoRide’s Age Policies:
🔞 Age Requirements:
– Riders must be at least 18 years old to register for a RapidoRide account, prioritizing safety for all users.
– Teens aged 13–17 can access RapidoRide for Teens with parental consent, linked to a family profile.
– Unaccompanied minors under 18 must ride with an adult unless utilizing RapidoRide for Teens.
🔍 Identifying Underage Riders:
– If there’s doubt about a rider’s age:
– Request a driver’s license or ID to verify age.
– Consider canceling the trip, selecting “unaccompanied minor” as the reason, potentially earning a cancellation fee.
FAQ
What is RapidoRide for Teens?
RapidoRide for Teens empowers adolescents aged 13 to 17 to access RapidoRide services under parental supervision. By inviting their teens to create an account, parents or legal guardians facilitate independent ride requests.
How does it Work?
When teens initiate a ride request, their guardian receives instant notifications and gains access to real-time alerts and live trip tracking features. This ensures parents can closely monitor their teen’s journey directly through the app.
Discover Your Eligibility for RapidoRide for Teens Requests:
Wondering if you qualify for RapidoRide for Teens?
This groundbreaking feature is currently available in select cities and is being introduced to a select group of drivers. Stay tuned for notifications within the Driver app to learn about the expansion of RapidoRide for Teens to new cities or a wider audience.
🧼 Hassle-Free Clean-Up Support 🚗
Did a passenger leave your vehicle in need of professional cleaning? No worries! Notify us, and we’ll assess the situation. If eligible, we’ll cover up to $250 for the cleaning expenses. Just provide the necessary details for reimbursement. For any significant damage, let us know here. We’re here to help!
🛠️ Vehicle Damage Assistance 🚗
Encountered damage beyond the ordinary wear and tear from a rider incident? We’ve got your back! Promptly inform us to explore potential eligibility for an inconvenience fee of up to $250, tailored to the extent of the damage.
What we need from you:
1. Provide a detailed narrative of the incident.
2. Snap three comprehensive photos of the damage within 3 business days.
3. Secure a professional repair estimate/receipt within 5 business days.
Ensure the estimate/receipt contains:
– Shop particulars (name, address, phone).
– Date of estimate or service (post-trip date).
– Vehicle specifics (year, make, model).
Don’t delay – quick reporting ensures your eligibility. If a rider’s mess calls for professional cleaning, tap the link below to request a cleaning fee.
🎉 Missed Your Cancellation Fee? 🚗
Here’s what you need to know:
For Rider Cancellations:
1. Entitlement: You may deserve compensation if a rider cancels or doesn’t show up. Exceptions include ongoing drop-offs or driver lateness.
2. Calculation: You should receive the higher amount between the standard fee and compensation based on your time and distance. Shared rides have specific cancellation policies.
In Shared Rides, cancellation fees apply if riders cancel 2 minutes after the driver accepts. No fee if canceled after the trip starts. Fare depends on cancellation location: minimum, upfront, or based on actual time/distance.
For Driver-initiated Cancellations:
1. Entitlement: If a driver cancels after waiting for a specific time at the pickup location, a cancellation fee should apply.
2. Payment Process: Cancellation fees appear on your weekly earnings statement. Please note that these fees are subject to a service fee.
Remember, this applies to on-demand trips only.
Don’t miss what’s rightfully yours—reach out if you think something’s amiss! We’re here to assist you every step of the way.
🛣️ Trip Distance Discrepancy? 🚗
Here’s what you need to know:
If you’re noticing inconsistencies in your trip distance, it’s possible your fare was adjusted.Riders can request fare reviews for a variety of reasons, such as trips not starting or ending punctually, incorrect passenger pickups, suboptimal routing, technical disruptions during the trip, or refusal of the rider’s destination by the driver.
Rest assured, if any adjustments were made, you’ll receive notifications via your Notifications feed, email, and updates to the Trip Detail page.