In the Know: Essential Insights
At our platform, we are committed to ensuring equal access to transportation for all passengers, including those with service animals. As a driver, it is important to understand and adhere to our service animal policy, which is aligned with Canadian laws and company values. Please review the following guidelines carefully:
- Legal Obligation: Drivers are legally obligated to accommodate riders with service animals, as outlined in Canadian laws and company policy.
- Definition of Service Animal: A service animal is an animal that assists an individual with a disability, which may not always be visible. It can be identified easily, such as by wearing a harness or vest, or through documentation provided by the rider.
- Prohibition of Denial of Service: It is strictly prohibited to deny service to a rider because of their service animal, regardless of personal objections such as allergies, religious beliefs, or fears.
- Consequences of Non-Compliance: Failure to comply with this policy may result in consequences, including loss of access to the platform.
- Undue Hardship: In rare circumstances where carrying a service animal presents an undue hardship for the driver due to membership in a protected group, specific procedures must be followed.
- Assistance to Riders: Drivers must assist riders in securing alternative transportation without delay in such circumstances.
- Importance of Service Animals: Service animals are essential for many individuals, and drivers play a crucial role in ensuring equal access to transportation for all passengers.
- Acknowledgment of Responsibility: Drivers are thanked for taking their responsibility seriously and being there for riders when they need rides the most.