Prioritizing driver safety is paramount to us.
At RapidoRide, we are dedicated to ensuring the well-being of our communities. Discover the features and resources we provide to support our drivers in maintaining safety while on the road.
High safety standards
Our Approach to Ride-Sharing:
We uphold a culture of mutual respect and zero tolerance for discrimination. Any breach of our policies may result in permanent removal from the platform. You have the option to cancel any ride that compromises your safety. Refer to our Community Guidelines for further details.
Policy on Transporting Children:
Minors must be accompanied by an adult aged 18 or above for the ride. Additionally, riders are responsible for providing a car seat for children who need one.
Promoting Inclusivity:
By including your pronouns in your profile, you contribute to fostering an environment where everyone’s identity is acknowledged and honoured.
Pre-emptive safety assistance
Smart Trip Monitoring:
We continuously monitor rides for any irregular activity, such as prolonged stops or deviations from the planned route. Should we detect anything concerning, we’ll promptly reach out to you to offer assistance.
Location Sharing:
Enhance your safety by adding trusted contacts to your safety settings. This feature allows your loved ones to track your real-time location, providing you with additional peace of mind.
Privacy Protection:
Rest assured, we prioritize your privacy. Your phone number and personal details are never shared with other drivers or riders.
Two-Way Ratings:
Your feedback is vital for maintaining a safe community. If you rate a rider three stars or below, you won’t be matched with them again. Your input is anonymous and helps us take appropriate actions to ensure community safety.
Safety Features
Time Limit On Driving
Driving time limits are put in place to guarantee that Rapidoride drivers have ample time for rest, enabling them to remain refreshed and attentive while behind the wheel. This measure is crucial for promoting driver safety and ensuring optimal performance on the road.
Managing Riders.
In managing riders effectively, we address reports of consistently inappropriate passenger behaviour by taking necessary action. This includes routinely blocking customers displaying such behaviour from accessing Rapidoride services, ensuring a positive experience for all users.
Privacy Is Protected
Your privacy is paramount to us. When you use our app to make calls, your phone number stays private and is not revealed to the recipient.
Monitoring the safety of trips.
As part of our commitment to trip safety, if your vehicle remains stationary for an extended period, we'll proactively contact both you and your rider to verify that everything is proceeding as expected.
Driver Screening
We conduct thorough background checks on all drivers, including criminal record checks, to ensure they meet our safety standards.
Rating System
Our two-way rating system enables both riders and drivers to provide feedback after each trip, helping to maintain accountability and improve overall safety.
24/7 Support
Our customer support team is available 24/7 to address any safety concerns or issues that may arise during a ride.
Driver Verification
Each driver's identity is verified through government-issued identification, providing added assurance to riders.
Tips for safe driving
Here are some ways to ensure your safety while driving:
- Confirm the Rider:-Before allowing a rider into your car, it’s okay to ask them to confirm their name and destination to ensure you’re picking up the correct person.
- Focus on Safe Driving:-Stay attentive, keep your eyes on the road, and make sure you’re well-rested to drive safely.
- Maintain Professionalism:If a rider behaves inappropriately, remain calm and courteous. End the trip promptly if needed and report the incident through the app
Looking Out For Each Other
Respectful Choices
While masks are now optional during rides*, we understand that individuals have different preferences regarding health safety. You’re free to continue wearing a mask during your ride if you prefer.
Building a Respectful Community
It’s important for everyone to adhere to our Community Guidelines( Read More), which includes treating each other with respect. Additionally, we encourage individuals not to ride or drive if they have COVID-19 symptoms or related concerns.
Watching out for one another
Safety Tips for Every Drive
Stay confident and secure during your journeys with these helpful safety suggestions, ensuring a smooth and worry-free ride every time.
Insurance Information
Discover what RapidoRide’s insurance includes, what’s required from you, and the steps to take in case of an accident. Access our insurance resource page for comprehensive information and answers to frequently asked questions.